Information handled by FC Billing
The service processes account details, organization and facility records, patient and claim information, submission files, payment and remittance records, and security and audit events needed to provide the service.
How information is used
- To authenticate users and enforce assigned access.
- To create, validate, submit, and track billing records.
- To operate, secure, troubleshoot, and improve the service.
- To maintain required audit and compliance records.
Protected health information
FC Billing is designed for HIPAA-sensitive work. Protected health information must be used only for authorized purposes. Where required, its handling is governed by a business associate agreement and your organization’s privacy and security policies.
Sharing and service providers
Information may be shared with payers, clearing or portal services, infrastructure providers, and other processors only as needed for an authorized workflow, to provide the service, or as required by law. FC Billing does not sell patient information.
Security and retention
Administrative, technical, and physical safeguards are used to protect information. No system can guarantee absolute security. Records are retained according to the applicable service agreement, legal duties, and the organization’s configured retention practices.
Your choices and questions
Contact your organization administrator to request access corrections, report a privacy concern, or ask how your organization uses the service. The support or privacy contact in your organization’s service agreement can address questions that the administrator cannot resolve.